Ĭonfiguring a PBX SIP device with Zoiper for Android The only way to have reliability is by utilizing APNS on iOS, for further information see the link. Please note that due to recent changes on Apple iOS devices, incoming calls on Zoiper will no longer work reliably in the background under any set of conditions configured. Some of these settings may require an upgrade to Zoiper premium, this fee is not covered by any PBX license fees. Lastly, clicking on "incoming calls" on the settings tab, you can enable the push notification, which is a remote server to keep alive the SIP connection, even when the app is running in the background. The additional configuration should be set on your device as shown in the screenshot below, it is recommended to enable the notifications, background app refresh and cellular data for Zoiper. The devices will now appear online inside your PBX portal. Additionally, it is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 or more devices will cause registration and call issues. This is shown in the screenshot below and should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number. Manually enter in the SIP login, SIP password and SIP server. Open the Zoiper application on your smartphone, click on the settings and then the accounts option as shown in the screenshot above.Ĭlick on the plus button and accept the warning. If you are having trouble connecting using the QR code the second option is to register the account manually. Point the camera of your smartphone to the QR code on the screen and the device will connect automatically. Open the Zoiper application and click the QR button on the top left of your smartphone as shown in point 2 of the screenshot below. Now use the QR code which will automatically register the device. Log into your customer portal and select the SIP device you would like to configure. There are a couple of ways in which you can configure Zoiper on iOS but to start you must download Zoiper from your app store. In the advanced configuration above, scroll down to audio codecs and disable all Opus and G.722 codecsĬonfiguring a PBX SIP device with Zoiper for iPhone iOS Note that if you are on Zoiper 5.5.7, you will need to take additional steps to prevent audio issues. Now you have entered the connection details the device should change status from offline to online on the customer portal. Then the SIP server which the Zoiper application will connect to. Should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. Firstly, the SIP login and the SIP password. Next, you should enter the chosen device information on the Zoiper application. It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 or more physical devices (softphones and desk phones) might cause registration and call issues. The SIP device information will be displayed as shown in the image below. Then select the SIP device you would like to configure to the softphone application. This is achieved by clicking on the SIP devices option at the bottom left corner of the page. After that, log into your customer portal and click on the PBX tab. Once downloaded, run the installation file on your desktop with all the standard settings. For the Zoiper configuration, firstly you should download the application from the website and select your operating system. The application is support on Windows, Mac, Android and iOS. Zoiper is a softphone application which allows you to place audio and video calls through your service provider. Should you need any assistance, feel free to contact our support department.Ĭonfiguring a PBX SIP device with Zoiper desktop The article will also assist you with the softphone installation process. At the end of this article, you will be able to configure a SIP Device from your PBX to the Zoiper freeware softphone application which is a third-party service, any license fees to unlock premium features inside the softphone are the responsibility of the customer and are not included in your PBX service subscriptions.
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